24/7 EMERGENCY RESTORATION
BIG QUESTIONS.
STRAIGHT ANSWERS.
Understand the next step in water damage cleanup and restoration. For an active emergency, call our team directly.
ANSWERS BEFORE YOU CALL
WHAT TO EXPECT
WHEN DAMAGE HAPPENS.
What should I do when I discover water damage?
Call Helpers at (970) 927-3600 to discuss what happened and the next steps. Avoid areas with standing water or electrical hazards. If there is immediate danger, contact emergency services first.
Do you respond to water emergencies at night?
Yes. Helpers offers 24/7 emergency response. Call our team to discuss your location, the damage, and current response availability.
Do you serve Aspen and Snowmass Village?
Yes. Helpers serves Aspen, Snowmass Village, Basalt, El Jebel, Carbondale, Glenwood Springs, New Castle, Silt, and Rifle from our Basalt base.
Can you help with the insurance process?
We document the damage and restoration work and help you navigate the claims process. Your insurer determines coverage under your policy.
Can you clean up water from a burst or frozen pipe?
Yes. We help with water removal, drying, and damage cleanup after a burst or frozen pipe. The underlying plumbing problem may also require a licensed plumber.
Do I need cleanup if the surface feels dry?
A dry-looking surface does not confirm that the materials underneath are dry. Helpers can inspect the affected area and check for retained moisture.
Can hardwood floors or drywall be saved?
Sometimes. The water source, exposure time, condition and level of contamination affect what can be dried or restored. We explain the options after inspection.
How long does water damage restoration take?
Drying and repairs depend on the size of the affected area, materials, access and moisture readings. We provide a plan after assessing the property instead of promising a fixed timeline.
Can you help with a flooded basement?
Yes. Call Helpers with the property location and a description of the water. Avoid entering standing water near electrical equipment or other hazards.
Is floodwater treated like a clean plumbing leak?
The source and possible contamination matter. Flood cleanup may require different material-removal and sanitation decisions from a clean-water loss.
Does insurance cover flood cleanup?
Coverage depends on the policy and the cause of loss. Contact your insurer for a coverage decision; Helpers can document the restoration work.
When should I call a restoration company after a fire?
Call once immediate emergency needs have been handled. Helpers can discuss access and assessment; emergency officials determine when it is safe to enter.
Can smoke affect rooms away from the fire?
Yes. The restoration assessment considers areas affected by smoke and residue, as well as direct fire damage.
Can you document the work for my insurer?
Yes. Helpers documents restoration work and can help you navigate the claims process. Your insurer determines coverage.
Does mold cleanup also address moisture?
Moisture conditions are part of the assessment. An ongoing water source needs to be addressed alongside remediation to reduce the chance of another problem.
Should I disturb a moldy area before the inspection?
Avoid disturbing suspect materials. Call Helpers to discuss the area and an appropriate assessment.
Do you handle mold after a water leak?
Yes. Helpers provides water damage cleanup and mold remediation; the assessment determines which services your property needs.
Does Helpers fix the sewer line?
Helpers handles sewage damage cleanup and restoration. A plumber or sewer specialist may be needed to repair the source of the backup.
Can affected carpet always be saved?
No. Contamination and the condition of the material affect whether it can be restored. We explain removal decisions after inspection.
Is sewage cleanup available at night?
Helpers offers 24/7 emergency response. Call to discuss your location, conditions and current availability.
Does Helpers perform both testing and removal?
Helpers provides testing and works with separate abatement providers for removal when required. Call to discuss the scope and coordination for your property.
Can I identify asbestos just by looking?
Appearance alone is not a reliable way to identify suspect materials. Arrange an appropriate assessment before disturbing them.
Can testing be part of a water damage project?
Yes. Suspect materials may need assessment before restoration work disturbs them. Helpers can explain how testing affects the plan.
Is this the same as pest control?
Cleanup of contamination and damaged materials is distinct from trapping or preventing ongoing activity. Call Helpers to discuss your situation and which services are needed.
Do you clean attics or other difficult spaces?
Access and conditions determine the scope. Tell us where the damage is so we can discuss the assessment.
Should I sweep droppings before you arrive?
Avoid disturbing contaminated materials. Call Helpers to discuss the cleanup and appropriate next steps.
24/7 EMERGENCY HELP
ONE CALL.
YOUR NEXT STEP.
Tell Helpers what happened, where the property is, and how to reach you. We’ll help you understand what comes next.